Technical Support During Business Hours
Copper Cliff 705-682-0645 | Levack 705-966-3451 |
Lively 705-692-3635 | Minnow Lake 705-566-8540 |
New Sudbury 705-566-2931 | South End 705-522-5550 |
Copper Cliff 705-682-0645 | Levack 705-966-3451 |
Lively 705-692-3635 | Minnow Lake 705-566-8540 |
New Sudbury 705-566-2931 | South End 705-522-5550 |
To login, you must have an SCU debit card and a temporary Personal Access Code (PAC) provided to you by a staff member. Enter your full debit card number, then enter your PAC in the correct fields. If this is your first time logging into online banking, you will be prompted to set up a series of security questions. You will also have to complete a mandatory PAC change.
If you have incorrectly entered your PAC and are receiving a message stating that your account access is locked, please contact a branch to have your access reset.
In Online Banking:
In the Mobile App:
Your PAC must meet these requirements:
In Online Banking:
In Mobile App:
In Online Banking:
In Mobile App:
The following banking alerts are available:
In Online Banking:
In Mobile App:
IBM Trusteer Rapport is a free fraud protection software that protects your device and mitigates financial malware infections. By protecting your internet connection, Trusteer Rapport creates a tunnel for safe communication and helps block malicious attempts to access your accounts.
Trusteer Rapport can be downloaded in seconds and there is no need to restart your computer. It simply works in the background so you can bank and use the internet as usual. For more information, or for technical support visit IBM Trusteer Rapport.
To access telephone banking toll free for anywhere is North America, call 1-855-869-2196.
You will require your SCU debit card number and a Personal Access Code (PAC). This PAC is not the same PAC that you use to access online banking or the Mobile App. Please contact a branch if you do not have a PAC for telephone banking.
The Telephone Banking Guide provides a listing of the menu and transaction options that you will hear in telephone banking.
Before sending an e-transfer you will need to register yourself and setup a recipient list. You only need to register once and then you are ready to go.
Registering in Online Banking:
Now you can add a recipient:
Registering in Mobile App:
Now you can add a recipient:
Sending an e-transfer in Online Banking:
In Mobile App:
In Online Banking:
In Mobile App:
When someone sends you an e-transfer from their financial institution you will receive an email or text message notifying you about an incoming e-transfer.
The Autodeposit feature allows you to have money sent via INTERAC® e-Transfer automatically deposited directly into your bank account, without having to answer a security question. The Autodeposit feature continues to provide the value of INTERAC® e-Transfer, without the need to share financial information.
For senders, there is added convenience of not needing to convey security answers while continuing to have the security of knowing who is receiving the funds, prior to sending.
Set up is simple:
Easily request money you are owed with the INTERAC® e-Transfer request money feature. When you send a request for money, the recipient is notified instantly and can accept the request. If accepted, the requested amount will be automatically deposited into your account and you will be notified when funds are available.
To request money:
INTERAC e-Transfer is a registered Trade-mark of Interac Corp. Credit union authorized user of the Mark.
In Online Banking:
In Mobile App:
If you just submitted a bill payment and realize that you selected the wrong payee, you do have the ability to cancel the payment using the Mobile App only. Please note: The ability to cancel a bill payment is limited to a short period of time immediately following the submission of the payment and must be cancelled through the Mobile App.
To cancel a bill payment from the Mobile App:
Scheduled Bill Payments can be cancelled anytime before the payment date. These types of bill payments can be cancelled through desktop Online Banking and through the Mobile App.
To cancel a Scheduled bill payment in Online Banking:
You can enroll in ClickSWITCH through desktop online banking. This service is not available through the mobile app.
The status of the recurring payment and direct deposit switches you complete will be updated within ClickSWITCH.
CRA Direct Deposit enrolment must be completed through desktop online banking. This service is not available through the mobile app.
Once you provide consent for your banking information to be shared with the CRA, your direct deposit information will be updated by your financial institution the following day. The CRA aims to process your direct deposit enrolment or information updates in one or two business days. Given the current environment, you may experience longer than usual processing times once the CRA receives your information from your financial institution.
If you are fully registered for CRA’s My Account, you can verify your direct deposit information through the online self-service portal.
The MemberDirect Small Business Online Banking guide will help you get started.
Delegate passwords can only be reset by the account Signer who created the delegate's access.
You can file and pay/remit the following business tax payments in Online Banking:
The CRA Business Payments Online guide will assist you in making online payments.
This CRA direct deposit enrolment only applies to Canada Emergency Wage Subsidy (CEWS) payments. It does not apply to direct deposit requests for the corporation income tax refund and GST sales tax refund.
Sudbury Credit Union