As of Oct 11, 2025, the Canadian Union of Postal Workers will begin rotating strikes across Canada. 

Account Statements and Notices

During a postal service disruption, the delivery of account statements and other account notices will be delayed.

You can view e-statements and account transactions using online banking. Please note that statements are not accessible through the mobile app.

If you are not currently set up to receive e-statements please contact a branch or login to online banking and submit a Statement Preferences form:

• Once logged in, select Profile and Settings from the left side menu
• Select Statement Preferences
• Choose e-statements and complete the form.

If you are not yet set up to access online banking, please contact a branch.

If you require a printed copy of your statement, please visit a branch.

Branch staff will contact you by phone in regards to any other matters related to your account where a mailed notice would have normally been sent, for example: maturing investments.

Bill Payments

Please keep in mind that you are still responsible to make regular payments during a postal service disruption, even if you do not receive mailed statements or bills. You can make bill payments through online banking or the mobile app, through an ATM, by visiting a branch, or by calling a branch.

Replacement Debit Cards

If you require a replacement debit card, please visit a branch.

SCU Mastercard® Statements

Payments to your SCU Mastercard, which is provided by Collabria Financial, will be due as usual. A postal service disruption will mean delays in the delivery of Mastercard statements. For convenient online access to your Mastercard account information and statement balance, please register for CardWise. 

For Mastercard cardholder support, or to hear your card balance, please call 1-855-341-4643

Update: April 17, 2025

Your 2^nd replacement card has been mailed and you should be receiving it shortly.

Please follow these steps listed below to activate the card.

*Do not destroy your current working debit card until you have successfully activated the replacement card.

Update: April 3, 2025

If you received a replacement debit card in the mail in early March, please destroy and discard the card. You will be receiving a new card by mail in April. Please continue to use your current debit card until you receive the 2^nd replacement card in the mail.

When you receive your 2^nd replacement card, please follow these steps to activate the card:

1. Complete your first in-store purchase by inserting your card and entering your PIN. Your PIN has been transferred from your old card to the new card and will stay the same.

2. Login to online banking or the mobile app using your new card number. Be sure to update your Saved Login.

3. Update your Mobile Wallet. Remove your previous card then add the new card.

*If you are unsure about which card to discard and which card to activate, please call one of our branches and we will assist you.

Copper Cliff    705-682-0645

New Sudbury  705-566-2931

South End       705-522-5550

Levack             705-966-3451

Lively               705-692-3635

Second Ave     705-566-8540