As of Oct 11, 2025, the Canadian Union of Postal Workers will begin rotating strikes across Canada.
Account Statements and Notices
During a postal service disruption, the delivery of account statements and other account notices will be delayed.
You can view e-statements and account transactions using online banking. Please note that statements are not accessible through the mobile app.
If you are not currently set up to receive e-statements please contact a branch or login to online banking and submit a Statement Preferences form:
- Once logged in, select Profile and Settings from the left side menu
- Select Statement Preferences
- Choose e-statements and complete the form.
If you are not yet set up to access online banking, please contact a branch.
If you require a printed copy of your statement, please visit a branch.
Branch staff will contact you by phone in regards to any other matters related to your account where a mailed notice would have normally been sent, for example: maturing investments.
Bill Payments
Please keep in mind that you are still responsible to make regular payments during a postal service disruption, even if you do not receive mailed statements or bills. You can make bill payments through online banking or the mobile app, through an ATM, by visiting a branch, or by calling a branch.
Replacement Debit Cards
If you require a replacement debit card, please visit a branch.
SCU Mastercard® Statements
Payments to your SCU Mastercard, which is provided by Collabria Financial, will be due as usual. A postal service disruption will mean delays in the delivery of Mastercard statements. For convenient online access to your Mastercard account information and statement balance, please register for CardWise.
For Mastercard cardholder support, or to hear your card balance, please call 1-855-341-4643
