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Our branch staff are available to answer your questions and provide the assistance you need over the phone. Please call any one of our branches.


Copper Cliff






Minnow Lake


New Sudbury


South End


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Branches & ATMs

We have branches and ATMs throughout the Greater Sudbury area. As a member, you also have access to thousands of ATMs across Canada through The Exchange Network®

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Lost or Stolen Debit Card

Report your lost or stolen MemberCard® debit card right away by calling us at 705-682-0645. If it is after hours, please leave a message with your name and the details regarding the last time you had possession of your card. You can also email


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Please do not include personal account information in the form below. This form is intended for general inquiries. 


Complaint Resolution

If you have a concern, we want to know! We take concerns very seriously and view them as an opportunity to identify and resolve problems to ultimately improve our service. If you have a concern, we encourage you to let us know so that we can respond promptly, accurately, and with the utmost courtesy.

Step 1: Let us know

Most problems can be resolved quickly and easily by speaking directly with the branch or department staff. If a staff member is unable to resolve your concern, it will be escalated to the Branch or Department Manager.

Wherever possible, we will aim to provide resolution within one business day from when the complaint was received. If your concern requires more investigation, we will keep you informed throughout the process.

Step 2: File a Member Concern

If your concern has not been resolved to your satisfaction, you may complete a Member Concern Form which will be submitted to the Sudbury Credit Union Complaint Officer.

Download and print the Member Concern Form

What to expect:
  • Your concern will be acknowledged within five business days.

  • We will contact you to clarify the information or request additional information for our investigation.

  • Our goal is to resolve your concern within 10 business days.

  • If there are delays in reaching a resolution, we will advise you of the progress on the investigation on an ongoing basis.

  • Once resolved, we’ll provide you with a written response outlining the findings of our investigation and any next steps.

Step 3: Escalate to the Financial Services Regulatory Authority (FSRA)

If we have still not resolved your concern to your satisfaction you may refer your complaint to FSRA, the regulator for Ontario Credit Unions, by completing and submitting the Online Complaint Form.

Financial Services Regulatory Authority of Ontario
Complaints and Risk Assessment Branch
25 Sheppard Avenue West, Suite 100
Toronto, ON M2N 6S6
Telephone: 1-800-668-0128


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