If you have a concern, we want to know! We take concerns very seriously and view them as an opportunity to identify and resolve problems to ultimately improve our service. If you have a concern, we encourage you to let us know so that we can respond promptly, accurately, and with the utmost courtesy.
Step 1: Let us know
Most problems can be resolved quickly and easily by speaking directly with the branch or department staff. If a staff member is unable to resolve your concern, it will be escalated to the Branch or Department Manager.
Wherever possible, we will aim to provide resolution within one business day from when the complaint was received. If your concern requires more investigation, we will keep you informed throughout the process.
Step 2: File a Member Concern
If your concern has not been resolved to your satisfaction, you may complete a Member Concern Form which will be submitted to the Sudbury Credit Union Complaint Officer.