2-Step Verification will only be presented when unusual activity is detected during login. You will not have to enter a code each time you login to online banking. 2-Step Verification replaces the previously used security questions.
2-Step Verification is a new layer of security that is being added to online banking and the mobile app soon.
With 2-Step Verification, when unusual activity is detected during login, you will be sent a one-time verification code to your registered email address or mobile phone number which you will use to complete the login process. This will replace the previously used security questions.
See the step-by-step guide below.
Once you have enrolled in our new security feature, 2-Step Verification, you will have access to a new Forgot Password feature. Should you forget your Personal Access Code (PAC), you’ll be able to reset it once you have used 2-Step Verification to verify yourself.
See the step-by-step guide below.
*You will require an email address or a mobile phone number to set up 2-Step Verification (landline phone numbers will not work). Please make sure you have your email and/or mobile phone close by when completing the set up.
Login to desktop online banking or the mobile app using your MemberCard debit card number and your Personal Access Code (PAC).
You will now see the Enable 2-Step Verification screen which will ask you to register either your mobile phone number or email address to receive verification codes. Enter your mobile phone number or email and click the Send Code button.
*NOTE: If you would like to register both your email address and mobile phone number as contact methods, visit “Profile and Preferences” in desktop online banking or “Settings” in the mobile app once you are logged into online banking. By entering both contact methods, you will be able to choose how to receive verification codes when 2-Step Verification is required for future logins.
You will be sent a one-time verification code by email or text, depending on your selection (may take several minutes to receive). This code is valid for 10 minutes. If you selected email, please check your junk mail folder. Enter the verification code then click “Continue”.
If you do not receive the verification code select “We can send a new verification code” to try again.
Once you have entered the correct verification code, you will see a green check mark and “Enrolment complete”. Click “Continue” again to enter online banking.
*NOTE: After setting up 2-Step Verification, you will have to reset your Touch ID/Face ID and Quick View options on the mobile app. Visit “Settings” in the app to turn on these options.
*In order to use the Forgot Password feature, you must first be enrolled in 2-Step Verification.
2-Step Verification will only be presented when unusual activity is detected during login. You will not have to enter a code each time you login to online banking. 2-Step Verification replaces the previously used security questions.
No, not at this time. Any login assessed as high risk will require the 2-Step Verification.
A mobile phone number (not a landline phone number) and/or an email address is required.
Yes. You can update your 2-Step Verification contact information in the Profile and Preferences section in desktop online banking, or through the Settings option in the mobile app. Only 1 email address and 1 mobile phone number can be registered to your login.
No, your PAC/password has not changed. Login using your existing PAC/password.
If you receive the error “Unsuccessful – PAC retries exceeded” please use the Forgot Password link on the login page to reset your password.
If you receive the error “Sorry, your account has been locked out” please contact a branch to have your access unlocked. For assistance after hours, please call 1-888-236-1356.
Sudbury Credit Union