Login to desktop online banking or the mobile app using your MemberCard debit card number and your Personal Access Code (PAC).

You will now see the Enable 2-Step Verification screen which will ask you to register either your mobile phone number or email address to receive verification codes. Enter your mobile phone number or email and click the Send Code button.

*NOTE: If you would like to register both your email address and mobile phone number as contact methods, visit “Profile and Preferences” in desktop online banking or “Settings” in the mobile app once you are logged into online banking. By entering both contact methods, you will be able to choose how to receive verification codes when 2-Step Verification is required for future logins. 

Once you have entered the correct verification code, you will see a green check mark and “Enrolment complete”. Click “Continue” again to enter online banking.

*NOTE: After setting up 2-Step Verification, you will have to reset your Touch ID/Face ID and Quick View options on the mobile app. Visit “Settings” in the app to turn on these options. 

Select “Forgot Password?” under the login button on the login screen.

Enter your MemberCard debit card number and your date of birth (YYYY-MM-DD). Select “Continue”.

You will then be asked to verify yourself using 2-Step Verification. You will be asked to select which contact method you would like to use to receive your one-time verification code. Then select “Continue”.

Enter the one-time verification code that will be sent to you by text or email, depending on which option you selected, then select “Continue”. If you did not receive the code, you can select the option to receive a new verification code.

You will now be able to set up your new Personal Access Code (PAC). Be sure to meet all of the PAC requirements, as shown. Enter the same PAC twice, then select “Continue”.

You will receive a “Success” confirmation screen. Select “Go To Login” to login to online banking.