Message to Members

Updates on Our Efforts to Support Members and Staff Through COVID-19

Update from our CEO - April 2, 2020

We continue to be here to meet the financial needs of our members.  Our hours of operation have changed and all members are encouraged to phone or email us before attending a branch.  While some of our locations have closed, appointments can still be arranged.  Our employees continue to work at all of our branch locations, and are there to answer your phone calls. 

Email: scucontact@sudburycu.com

BRANCH PHONE #
Copper Cliff 705-682-0645
Downtown 705-674-7526
Second Avenue 705-566-8540
New Sudbury 705-566-2931
South End 705-522-5550
Levack 705-966-3451
Lively 705-692-3635

Message from our CEO - March 27, 2020

On behalf of all of our Employees and the Board of Directors I thank all members for using our ATMs and telephone and online banking alternatives for your financial transactions.  We are working hard to keep everyone safe and healthy, and your participation in that effort is critical. We need our employees to stay protected so they can keep looking after your financial needs. Most of our services can be completed digitally, online and over the phone, and we encourage everyone to use those methods.

Together we can stop the spread.

Mimi Regimbal,
CEO

Update From Our CEO - March 20, 2020

As we all navigate in this ever changing environment, what remains constant is that Sudbury Credit Union continues to be dedicated to the well-being of our employees, our members and our community.

Be assured that we are here to assist you if you are experiencing financial pressures. Our advisors are available by phone to discuss your needs, including the option of deferring loan or mortgage payments for up to 6 months.

We have made the difficult decision to temporarily close two of our seven locations. Effective Monday, March 23, our Copper Cliff and Downtown branches will be closed to in-branch member traffic. Our other 5 branches remain open. Our employees will still be working, as they will be serving our members over the phone.

Protecting Employees and Members

We are making the best decisions we can, and are relying on Public Health Agency Canada and Public Health Sudbury and District for information. All of us must adhere to their advice in order to not have a larger impact on our community. Please adhere to the following:

Social distancing

We ask everyone to maintain a distance of at least two metres from each other.

Self-isolating

If you are feeling sick do not enter our branches.

If you have been outside of Canada (including the US) within the last 14 days, you will not be permitted to enter our locations. We ask that you contact us by phone or email instead.

Any of our employees who have been out of the country recently are self-isolating for 14 days.

Thank you for your understanding and co-operation,

Mimi Regimbal
CEO

Continuing to Support Our Members and Staff - March 18, 2020

Financial Assistance for Members

Members, as always, we are here for you. In this particular time of need, if you are facing a loss or disruption of income due to illness, loss or reduction of employment, loss of business income, or childcare disruption during school or daycare closures due to the current pandemic situation, we will work with you, one-on-one, to provide flexible solutions to help you manage your finances. Support in the form of up to six-month payment deferral for mortgages and the opportunity for relief from payments on other credit products is available. Please call your Financial Advisor to further discuss your specific situation.

Keeping Our Staff Safe and Healthy

The health of our staff is also of our utmost concern. We are asking members who are feeling unwell, who have returned from travel outside of Canada (including the U.S.) or who have been in contact with someone known to have COVID-19 to NOT enter our branches. Please call 705-682-0645 and our staff will assist you by phone.

 

Financial Assistance for Members

If you are facing a loss or disruption of income due to illness, loss or reduction of employment, loss of business income, or childcare disruption during school or daycare closures due to the current pandemic situation, we will work with you, one-on-one, to provide flexible solutions to help you manage your finances. Support in the form of up to six-month payment deferral for mortgages and the opportunity for relief from payments on other credit products is available. Please call your Financial Advisor to further discuss your specific situation.