News and Events

2020 Ipsos Financial Service Excellence Awards: Canada's Credit Unions Win Seven Categories

For the sixteenth consecutive year, Canada's credit unions are the best at Customer Service Excellence; among all financial institutions in Canada. That is the verdict delivered by Canadians through the 2020 Ipsos Financial Service Excellence Awards.

Credit unions received other nods as well, being recognized in a total of seven categories, with four of them as the sole winner. Most noteworthy are the wins in the Branch Service Excellence and Values My Business categories. 

The full list of categories in which Canada’s Credit Unions were winners includes:

  • Customer Service Excellence (sole winner)
  • Values My Business (sole winner)
  • Branch Service Excellence (sole winner)
  • Live Agent Telephone Banking Excellence (sole winner)
  • Financial Planning & Advice
  • Online Banking Excellence
  • ATM Banking Excellence
Read the full press release from Ipsos.